Messaging Assistant | Customer Service
Hi! It's Amazon's messaging assistant again.
The Jungle Book (BD + DVD + Digital HD)
Is this what you need help with?
10:21 PM
Yes, that's it
10:21 PM
Messaging Assistant | Customer Service
OK, looks like we received this item. Thanks for returning it.
Give us 3 to 5 business days to credit your money back to you. Amazon takes up to 5 business days to process a refund. If you don't see it after 5 days, please come back here for help.
You can track your refund status.
10:21 PM
Need a Customer Service Associate
10:23 PM
Messaging Assistant | Customer Service
Sorry, but it looks like you're going to have to wait a bit to chat with someone.
You can go to the Customer Service hub, where you can fix most issues or search help pages.
You can also start over and we'll continue helping you there. Just so you know, you may answer the same questions again.
If you need more help, you can request a phone call or wait to chat. What would you like to do?
0:23 PM
I'll wait to chat
10:23 PM
Messaging Assistant | Customer Service
If you have details you think would help the associate, type them here.
An associate will join the chat.
23 PM
I am writing about the returned THE JUNGLE BOOK BLU-RAY from Order #111-1526918-0333848. The item was returned in a package with the Soul Blu-ray and The Poseidon Adventure Blu-ray, which Amazon received on September 27th. Amazon acknowledges the package containing all three items was returned, as those other two items are listed as "Return Complete". Yet, The Jungle Book is still listed as not returned. I chatted with an Amazon rep on October 9th about this issue, and the rep told me that she saw that The Jungle Book was returned and received by Amazon on September 27th. She said that she would turn off the return reminder, yet today, October 30th, I received an email telling me that if I don't return the item (that Amazon already received on September 27th) I will be charged again for it on November 9th. First of all, the "advance refund" was given by Amazon's system when the package entered the UPS system, so Amazon already knows that the item is *not* in my possession. Second, The Jungle Book was included with two other items that are listed as being "Return Complete", yet this item is not being listed as such. I already chatted about it with an Amazon rep on Oct. 9th, and the rep acknowledged that The Jungle Book was received. Even Amazon's Messaging Assistant, used to start this chat, says, "OK, looks like we received this item. Thanks for returning it." This is not the first time this has happened, but it's going to be the last time.
10:23 PM
K
Kowshika has joined and will be ready to chat in just a minute.
Kowshika | Customer Service
Hi, this is Kowshika. I'll be glad to assist you today.
Please allow me a moment to read the previous conversation to assist you better
K
10:24 PM
No problem
10:25 PM
Kowshika | Customer Service
Thank you for waiting.
Sorry for the inconvenience caused.
Let me check and help you with this.
Please allow me a moment.
K
10:27 PM
Sure
10:28 PM
Kowshika | Customer Service
Thank you for waiting.
Just to confirm, are you referring to The Jungle Book (BD + DVD + Digital HD)
K
10:36 PM
Yes.
10:36 PM
Kowshika | Customer Service
Thank you for confirming.
Could you please help me with the return tracking number?
K
10:41 PM
The UPS tracking number is already in my account on the return label that still shows up on the item's return page: 1Z84187Y9008937234 That was the package with The Jungle Book, Soul, and The Poseidon Adventure in it.
10:45 PM
D
Dipti has joined and will be ready to chat in just a minute.
Dipti | Customer Service
Hello, This is Dipti, I will take it from here. How are you today?
D
10:46 PM
Why did the other rep leave the chat after keeping me on hold for a half hour? That's not very professional.
10:47 PM
Dipti | Customer Service
The Jungle Book (BD + DVD + Digital HD)
I apologize for the inconvenience caused due to this.
This item never refunded?
D
10:48 PM
Here's the whole story again..
I am writing about the returned THE JUNGLE BOOK BLU-RAY from Order #111-1526918-0333848. The item was returned in a package with the Soul Blu-ray and The Poseidon Adventure Blu-ray, which Amazon received on September 27th (UPS tracking number 1Z84187Y9008937234). Amazon acknowledges the package containing all three items was returned, as those other two items are listed as "Return Complete". Yet, The Jungle Book is still listed as not returned. I chatted with an Amazon rep on October 9th about this issue, and the rep told me that she saw that The Jungle Book was returned and received by Amazon on September 27th. She said that she would turn off the return reminder, yet today, October 30th, I received an email telling me that if I don't return the item (that Amazon already received on September 27th) I will be charged again for it on November 9th. First of all, the "advance refund" was given by Amazon's system when the package entered the UPS system, so Amazon already knows that the item is *not* in my possession. Second, The Jungle Book was included with two other items that are listed as being "Return Complete", yet this item is not being listed as such. I already chatted about it with an Amazon rep on Oct. 9th, and the rep acknowledged that The Jungle Book was received. Even Amazon's Messaging Assistant, used to start this chat, says, "OK, looks like we received this item. Thanks for returning it." This is not the first time this has happened, but it's going to be the last time.
10:48 PM
Dipti | Customer Service
I need to connect your call to our retrocharge team so that they will disarm the retrocharge.
May I know your phone number please?
D
10:50 PM
It's awfully late here in New York to get a call, but if you chat reps are incapable of handling this, go ahead and call at [redacted].
10:52 PM