Consumer Notice - Dynamic Disc Sells Former Rentals As New
By Paul Rudoff on Aug. 7, 2018 at 2:15 AM in Home Video, Public Service Articles
Here in New York, there is a budget media (DVD, Blu-ray, audio CD) distributor called Dynamic Disc. I believe they were formerly known as Dynamic Disc Company or Dynamic Disc Distributors. I used to find their products stocked in Pathmark and Waldbaums supermarkets all across Long Island (Nassau County, specifically). Since those chains went out of business, I still find Dynamic-distributed product in Rite Aid and, most recently, National Wholesale Liquidators. Normally, I like Dynamic Disc as they distribute product that I like for prices that I love. However, a recent purchase has soured me on the company, and I felt the need to share the experience with all of you as a way to give you a heads-up.
Dynamic usually distributes brand new product, though occasionally it's former kiosk rentals sealed-up and sold as "new". They're not the only ones to do that. Another budget distributor, Movies U Buy (MUB), does it too. (National Media Rack [NMR] and Ingram Entertainment, the other budget distributors that come to mind, only sell new product, as far as I've seen.) However, MUB will state on their price labels that the product has been "previously viewed". That way you know that, before you buy it, there will be labels on the center of the disc and it may be scuffed or scratched. If you don't like something in that condition, you don't have to buy it. Yeah, it sucks that you can't inspect the discs because the product is sealed, but that's understandable because it's being sold through a standard retail outlet and not some place like GameStop.
Dynamic doesn't tell their customers that what they're buying may be a former rental. Normally, you can tell what's a former rental due to a few obvious "tells". If the movie came out on home video within the past year, then it'll be a former rental because it's too recent to be a "new" product on the budget market. If it's a recent Disney/Marvel film, then it's going to be a former rental. Sometimes if the product has been sealed in an "unusual" way, that's a sign of a former rental, too. You see, when a major company seals a DVD or Blu-ray, they use seals that are tight and folded at the corners. If it's loose, or if it's a ragged seam down the side, then it's obviously a "re-sealed" product. That's not necessary a sign of a former rental. In my experience, I have found that these budget distributors will take new product, open it up, and then immediately reseal it. I'm not sure why they do this, but I'm guessing it's a loophole of some sort (or a legal thing). The point is, I can usually tell if it's a former rental before I buy it. That was not the case recently.
(Top: Front & back labels on 10 Cloverfield Lane.
Bottom: New style Dynamic price label; for reference.
All Dynamic titles have a UPC that starts with "0 82554".)
On August 3, 2018, I purchased the 10 Cloverfield Lane Blu-ray/DVD combo pack for $7.99 at National Wholesale Liquidators in Rosedale, NY. The item not only had a tight folded seal, but it also included the original slipsleeve over the plastic wrap. It looked exactly like a new product, and the combo pack came out two years ago on June 14, 2016 (by Paramount, not Disney), so I had no reason to believe it was anything other than a new product. As previously stated, there was no mention of "previously viewed" on the packaging. In the image above, the top two yellow labels are all that Dynamic put on the product. There was no white "name sticker seal" on the top, but that's nothing to go by. I've purchased many new DVDs and Blu-rays at Best Buy, Target, and Walmart that didn't have those extra "seals" on them. The slipsleeve even had a sticker proclaiming a digital copy code for the original Cloverfield inside, which made it seem even more like a new product.
My heart sank when I opened it up and saw THIS:
Yeah, it should come as no surprise to you, dear reader, but I was totally floored to see two former rental discs inside! They have those horrible stickers on the face of the disc at the center. I hate that crap! While I have no problem buying used discs, I do like for them to look as good as possible. This does not look good. Thankfully, with some very careful consideration (so as not to scratch the discs), I was able to easily remove these stickers from both discs. I might not have been so lucky, which is why I tend to avoid former kiosk rental discs.
The Blu-ray disc was in pretty good shape with little to no scuffing on the bottom. The DVD disc was worse, with heavy scuffing on the surface. Thankfully, again, I gave it a quick test and it seemed to play without a problem. Hopefully, it plays fine all the way through from start to finish.
(Underside of DVD disc)
If all of that wasn't bad enough, the digital copies advertised on the outside were missing, too. If you advertise something on the outside, and give no indication that it's a former rental - which is likely not to include working digital copy codes - then that's false advertising on Dynamic's part.
I would like to contact Dynamic Disc about this, but over the years, I have NEVER been able to find them online. The other budget distributors (Movies U Buy and Ingram) have websites with contact links, but there's NOTHING online about Dynamic Disc whatsoever! (National Media Rack has long since been out of business.) All searches for "Dynamic Disc" bring up an unrelated disc golf company, though I did find some generic listings for their products in the Shop Rite supermarket's database. I may have found their contact info on Buzzfile:
Dynamic Distributors, Inc.However, the website link is wrong (it's for the disc golf company), and the address is a small multi-family dwelling. It certainly doesn't look like the headquarters of a large media distributor. The stores that buy from Dynamic obviously have a way to get in touch with them, so there should be something out there...but there isn't.
294 20th St
Brooklyn, NY 11215
Contact: Jim SuttonTITLE: President
Phone: (718) 369-6800
Website: www.dynamicdiscs.com (not their site)
I want to make it clear that I'm not telling you to avoid buying Dynamic-distributed movies and music. I'm just giving you a detailed heads-up on what you may find out there. If anyone from Dynamic reads this, I seriously hope you consider labeling your former rental product appropriately. Also, get a web presence...STAT!
1 comment
Just had the same experience with a Blu-ray/DVD/Digital Copy of Dr. Strange that I found at a Rite Aid in NJ. It was $12.99 and I thought it was a great deal for all 3 versions of the movie (especially the Digital copy). Same feeling when I got home and no Digital code inside the case. Also noticed the label around the center hole indicating it was probably a rental. My sticker on the wrapping says ‘Dynamic Distributors". Blu-ray looks pristine and the regular DVD has some scuffs. On a subsequent trip to Rite Aid, I asked who I believed was either the manager or assistant manager, if the DVDs they sold were used, and she seemed taken aback, and said, “Oh no. They are new.” I told her about my DVD not having the digital code inside, and that I would look at it further to see if it was listed in another place in the case, but I knew I was not going to find anything. She wasn’t going to be able to help me any further either, so I just did some digging on the internet and found your very informative article detailing the same experience I had. I agree that it is false advertising to display on the case “Digital Copy” and not get that with your purchase, with no indication that the DVD is pre-viewed or used. I wonder if Rite Aid even knows what they are selling and if the DVDs are used.
Leave a comment
« Ocean's Eight Blu-ray + DVD Combo Pack Review | Baby: Secret Of The Lost Legend Parody/MST3K Review » |